CONTACT US

FOR MORE INFORMATION ABOUT OUR DISTRICT HEATING NETWORK,
PLEASE COMPLETE THE FORM BELOW:

 HELP & SUPPORT

  • We are available to answer any questions or queries that you may have regarding Mersey Heat or your heat and hot water supply.

    For any queries regarding your heat meter, bills and payments, please get in touch using the following  methods: 

    Email:metering@vitalenergi.co.uk

    Phone: 0151 245 2518

    Post: FAO Metering & Billing Department,
    c/o Vital Energi Utilities Limited Century House,
    Roman Road,
    Blackburn
    BB1 2LD

    Our Metering & Billing team is available:
    Monday to Thursday 8am - 6pm
    Friday 8am - 4.30pm.

  • If there is an issue with the heat and hot water supply to your property or with your HIU, please call our Operation & Maintenance team on: 0151 245 2518

     This service is available 24 hours a day.

    Please note, that Mersey Heat is responsible for heat and hot water supply up to and including your HIU inside or outside of your property. Any issues that may cause disruption to your heating system inside of your property such as airlocks in pipes or radiators remain your responsibility.